What You Will Learn Foundations of ISO/IEC 20000: Gain a solid understanding of IT Service Management (ITSM) concepts and the structure of ISO/IEC 20000. You’ll learn the terminology, definitions, and principles that form the backbone of the standard. Detailed Study of ISO/IEC 20000-1 Requirements: Explore each clause of the standard in depth. Understand the mandatory […]
What You Will Learn Introduction to ITIL® 4 and Service Management:Gain a clear understanding of the ITIL® 4 framework, its evolution, and how it supports modern IT service management practices in a digital and agile world. Key Concepts of Service Management:Learn the fundamental concepts and terminology of IT service management, including value creation, co-creation, service […]
What You Will Learn Understanding Cybersecurity Basics: Learn the fundamental concepts of cybersecurity, common threats, and why awareness is the first step to protecting yourself and your organization. Recognizing Cyber Threats: Gain the ability to identify different types of attacks such as phishing, malware, ransomware, social engineering, and insider threats. Safe Internet and Email Practices: […]
What You Will Learn Fundamentals of IT and Computing: Build a strong foundation in computer hardware, software, operating systems, and networking essentials to kickstart your IT career. PC Hardware and Peripherals: Understand how to identify, install, and troubleshoot hardware components such as motherboards, processors, memory, storage devices, and peripherals. Operating Systems: Learn to install, configure, […]
What You Will Learn Foundations of ISO/IEC 27001 LA: Understand the core principles of Information Security Management Systems (ISMS) and the structure of the ISO/IEC 27001 standard, including key terms, definitions, and concepts. Requirements of ISO/IEC 27001: Study each clause of the standard in detail. Learn the mandatory requirements for establishing, implementing, maintaining, and continually […]
What You Will Learn Introduction to ISO 9001 and Quality Management Systems (QMS): Understand the fundamentals of ISO 9001, its purpose, structure, and importance in achieving consistent quality and customer satisfaction. Detailed Understanding of ISO 9001:2015 Requirements: Learn the clauses of the standard in detail and how organizations can apply them to establish, implement, maintain, […]
What You Will Learn Foundations of ISO 22301 and Business Continuity Management (BCM): Gain a clear understanding of the principles of Business Continuity Management (BCM) and the structure of ISO 22301. Learn the essential concepts, terms, and definitions that underpin the standard. Detailed Study of ISO 22301 Requirements: Explore each clause of the standard in […]
