What You Will Learn
- Introduction to ITIL® 5 and Service Management: Gain a clear understanding of the ITIL® 5 framework, its evolution, and how it supports modern IT service management practices in a digital and agile world.
- Key Concepts of Service Management: Learn the fundamental concepts and terminology of IT service management, including value creation, co-creation, service relationships, and the service value system (SVS).
- Key Concepts of Service Management: Learn the fundamental concepts and terminology of IT service management, including value creation, co-creation, service relationships, and the service value system (SVS).
- The ITIL® Service Value System (SVS): Explore how the SVS ensures a holistic approach to service management by integrating principles, governance, and continual improvement to create value for stakeholders.
- ITIL® 5 Guiding Principles: Learn the seven guiding principles that drive ITIL® 5 practices, such as focusing on value, starting where you are, and keeping it simple and practical.
- Service Value Chain and Practices: Gain insights into the service value chain and how its six key activities — plan, improve, engage, design & transition, obtain/build, and deliver & support — work together to deliver effective services.
- Core ITIL® Management Practices: Understand essential ITIL® practices, including incident management, change enablement, problem management, and continual improvement.
- Governance and Continual Improvement: Learn how governance supports alignment between IT and business objectives, and how continual improvement ensures ongoing service optimization.
- Preparing for ITIL® 5 Foundation Certification: Get familiar with the ITIL® 5 Foundation exam structure, question formats, and proven strategies to help you succeed and earn your globally recognized certification.
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We keep class sizes small to ensure hands-on support and personalized feedback.
Seats left: 12
📅 Happening on: June 30 – July 02, 2026
⏳ Duration: 3 days • Live
