What You Will Learn
- IT Service Management System (ITSMS) Fundamentals: Understand the principles, structure, and requirements of ISO/IEC 20000 and how it supports effective IT service management.
- ISO/IEC 20000 LA Requirements & Clauses: Learn the key clauses of the standard and how they apply to planning, delivering, and improving IT services within organizations.
- Audit Principles, Methods & Standards: Gain knowledge of auditing principles and practices based on ISO 19011 and ISO/IEC 17021-1 for conducting effective management system audits.
- Planning and Preparing ITSMS Audits: Develop the ability to plan, scope, and prepare for internal and external audits, including audit programmes and checklists.
- Conducting Audit Activities: Learn how to perform audits, conduct interviews, gather objective evidence, and evaluate IT service management processes.
- Audit Reporting & Nonconformity Management: Understand how to document findings, write audit reports, identify nonconformities, and recommend corrective actions.
- Managing Audit Teams & Programmes: Gain skills to lead audit teams, coordinate audit activities, and manage audit programmes effectively.
- Evaluating Service Performance & Improvement: Learn how to assess service performance, identify improvement opportunities, and support continual improvement of IT services.
- Certification Readiness & Compliance: Prepare organizations for ISO/IEC 20000 certification by ensuring compliance with standard requirements and audit expectations.
Limited Slots Available
Secure your seat — limited availability
We keep class sizes small to ensure hands-on support and personalized feedback.
Seats left: 12
📅 Happening on: Aug 12 – Aug 14, 2026
⏳ Duration: 3 days • Live
