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SUMMARY:ISO 20000 LA
DESCRIPTION:What You Will Learn\n\nFoundations of ISO/IEC 20000: Gain a solid understanding of IT Service Management (ITSM) concepts and the structure of ISO/IEC 20000. You’ll learn the terminology\, definitions\, and principles that form the backbone of the standard.\nDetailed Study of ISO/IEC 20000-1 Requirements: Explore each clause of the standard in depth. Understand the mandatory requirements for establishing\, implementing\, maintaining\, and continually improving a Service Management System (SMS).\nAudit Principles and Process: Learn how an ISO/IEC 20000 audit is conducted—from planning and preparation to execution\, reporting\, and follow-up. You’ll be introduced to internationally recognized audit techniques and methodologies.\nPractical Auditing Skills: Develop hands-on skills for interviewing staff\, gathering audit evidence\, and identifying nonconformities. Through exercises and case studies\, you’ll practice dealing with real-life audit challenges.\nRole of the Lead Auditor: Understand what it takes to lead an audit team successfully. You’ll learn leadership\, communication\, and conflict management skills to guide your team through the audit process effectively.\n\nLimited Slots Available\nSecure your seat — limited availability \nWe keep class sizes small to ensure hands-on support and personalized feedback. \nSeats left: 12 \n📅 Happening on: April 07 – April 09\, 2026 \n⏳ Duration: 3 days • Live
URL:https://trainingheights.com/event/iso-20000-la/
CATEGORIES:Iso standards
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