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DTSTART;TZID=Africa/Lagos:20260812T000000
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SUMMARY:ISO 20000 LA
DESCRIPTION:What You Will Learn\n\nIT Service Management System (ITSMS) Fundamentals: Understand the principles\, structure\, and requirements of ISO/IEC 20000 and how it supports effective IT service management.\nISO/IEC 20000 LA Requirements & Clauses: Learn the key clauses of the standard and how they apply to planning\, delivering\, and improving IT services within organizations.\nAudit Principles\, Methods & Standards: Gain knowledge of auditing principles and practices based on ISO 19011 and ISO/IEC 17021-1 for conducting effective management system audits.\nPlanning and Preparing ITSMS Audits: Develop the ability to plan\, scope\, and prepare for internal and external audits\, including audit programmes and checklists.\nConducting Audit Activities: Learn how to perform audits\, conduct interviews\, gather objective evidence\, and evaluate IT service management processes.\nAudit Reporting & Nonconformity Management: Understand how to document findings\, write audit reports\, identify nonconformities\, and recommend corrective actions.\nManaging Audit Teams & Programmes: Gain skills to lead audit teams\, coordinate audit activities\, and manage audit programmes effectively.\nEvaluating Service Performance & Improvement: Learn how to assess service performance\, identify improvement opportunities\, and support continual improvement of IT services.\nCertification Readiness & Compliance: Prepare organizations for ISO/IEC 20000 certification by ensuring compliance with standard requirements and audit expectations.\n\nLimited Slots Available\nSecure your seat — limited availability \nWe keep class sizes small to ensure hands-on support and personalized feedback. \nSeats left: 12 \n📅 Happening on: Aug 12 – Aug 14\, 2026 \n⏳ Duration: 3 days • Live
URL:https://trainingheights.com/event/iso-20000-la/
CATEGORIES:Iso standards
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