What You Will Learn
- Introduction to ITIL® 4 and Service Management:
Gain a clear understanding of the ITIL® 4 framework, its evolution, and how it supports modern IT service management practices in a digital and agile world. - Key Concepts of Service Management:
Learn the fundamental concepts and terminology of IT service management, including value creation, co-creation, service relationships, and the service value system (SVS). - Key Concepts of Service Management:
Learn the fundamental concepts and terminology of IT service management, including value creation, co-creation, service relationships, and the service value system (SVS). - The ITIL® Service Value System (SVS):
Explore how the SVS ensures a holistic approach to service management by integrating principles, governance, and continual improvement to create value for stakeholders. - ITIL® 4 Guiding Principles:
Learn the seven guiding principles that drive ITIL® 4 practices, such as focusing on value, starting where you are, and keeping it simple and practical. - Service Value Chain and Practices:
Gain insights into the service value chain and how its six key activities — plan, improve, engage, design & transition, obtain/build, and deliver & support — work together to deliver effective services. - Core ITIL® Management Practices:
Understand essential ITIL® practices, including incident management, change enablement, problem management, and continual improvement. - Governance and Continual Improvement:
Learn how governance supports alignment between IT and business objectives, and how continual improvement ensures ongoing service optimization. - Preparing for ITIL® 4 Foundation Certification:
Get familiar with the ITIL® 4 Foundation exam structure, question formats, and proven strategies to help you succeed and earn your globally recognized certification.
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Secure your seat — limited availability
We keep class sizes small to ensure hands-on support and personalized feedback.
Seats left: 12
📅 Happening on: Oct 07 – 09, 2025
⏳ Duration: 2 days • Live
