What is ISO/IEC 20000?

ISO/IEC 20000 is a standard for IT service management (ITSM). The standard was originally published in 2001 by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It was revised in 2003 and 2005, then again in 2007 as ISO/IEC 20000:2011.

The goal of this new version is to help organizations achieve greater IT efficiency through improved practices around service delivery. Specifically, it aims at helping companies improve their processes by providing guidance on how best to meet customer needs while reducing costs and improving governance over all services provided within an organization or across multiple organizations.

 

ISO/IEC 20000 Benefits

• ISO/IEC 20000 certification helps organizations develop their IT processes and increase efficiency.
• ISO/IEC 20000 certification defines the goals that must be met in order to maintain a culture of continuous improvement.
• ISO/IEC 20000 certification demonstrates an organization’s dependability, maintains a trustworthy IT service infrastructure, and enhances the organization’s reputation.

 

How to get ISO/IEC 20000 certified?

Training Heights provides two ways to get an ISO/IEC 20000 certification, Either as a lead implementer or as a lead auditor. Find out more with the link below

ISO/IEC 20000 IT Service Management – Training Heights

 

Conclusion

ISO/IEC 20000 is an important step to achieving the knowledge, experience and skills necessary for implementing IT service management (ITSM) within your organization. By taking this certification you’re showing your commitment to improving quality of work within your organization.