Information Technology Infrastructure Library
ITIL® V4
Course Overview
ITIL® V4 describes processes, procedures, tasks, and checklists which can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It helps you understand the concepts and best practices utilized in ITIL 4 lifecycle.
The ITIL course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. During this training, you will understand how ITIL evolved to adopt new technologies and operational processes as well as the concepts in a service management framework.
Benefits
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
- The guiding principles of ITIL 4.
- The four dimensions of Service Management.
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who Should Take This Course?
- Public and Private Sectors
- NGOs
- Government Structures
- Administrators
- Auditors
- Service Suppliers
How do I get started with ITIL® V4 training?
Being ITIL certified will open a lot of career doors in your future. ITIL experts are at your disposal to ease the certification process and at the same time deliver you the best possible practices on how to rapidly increase your profits by attending our training.
ITIL 4 Foundation
ITIL 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
ITIL 4 Practitioner
The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.