IT Service Management
ISO/IEC 20000 Lead Implementer
Course Overview
ISO/IEC 20000 is the leading international IT service management system standard, with the objective to ensure the quality of the IT services your company delivers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service.
ISO/IEC 20000 certification should not be confused with IT Infrastructure Library (ITIL). Although the ITIL describes best practices that can achieve the same level of service quality required by ISO/IEC 20000, ITIL certifications normally apply to individuals, while ISO/IEC 20000 enables the entire organization to be certified.
What you will learn:
- Understand the purpose of an Information Technology Service Management System and the requirements in accordance to ISO/IEC 20000-1:2018
- Understand the framework for implementing a service management system (SMS).
- Documentation requirements
- Role of lead implementer in implementing the requirements of the IT service management system
- How to implement ISO 20000-1:2018.
- How to Plan, Conduct and Report an internal ITSMS audit in accordance with ISO 19011:2018
Who should attend?
- IT service managers
- Information Security Practitioners & Managers
- Professionals responsible for Information Security practices
- Management Representatives
- ISO 20000-1 Implementation teams
- Any personnel who wish to pursue a career in the field of IT services.
- Any personnel who has a role to play in the implementation of Information
Security Management System.