What You Will Learn
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Foundations of ISO/IEC 20000: Gain a solid understanding of IT Service Management (ITSM) concepts and the structure of ISO/IEC 20000. You’ll learn the terminology, definitions, and principles that form the backbone of the standard.
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Detailed Study of ISO/IEC 20000-1 Requirements: Explore each clause of the standard in depth. Understand the mandatory requirements for establishing, implementing, maintaining, and continually improving a Service Management System (SMS).
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Audit Principles and Process: Learn how an ISO/IEC 20000 audit is conducted—from planning and preparation to execution, reporting, and follow-up. You’ll be introduced to internationally recognized audit techniques and methodologies.
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Practical Auditing Skills: Develop hands-on skills for interviewing staff, gathering audit evidence, and identifying nonconformities. Through exercises and case studies, you’ll practice dealing with real-life audit challenges.
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Role of the Lead Auditor: Understand what it takes to lead an audit team successfully. You’ll learn leadership, communication, and conflict management skills to guide your team through the audit process effectively.
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Limited Slots Available
Secure your seat — limited availability
We keep class sizes small to ensure hands-on support and personalized feedback.
Seats left: 12
📅 Happening on: Oct 07 – 09, 2025
⏳ Duration: 3 days • Live
