The ITIL® V5 Foundation course provides a comprehensive introduction to modern IT Service Management (ITSM) and the practices used to design, deliver, manage, and continually improve IT services within organizations. The course explains how IT services align with business goals, ensuring that technology supports operational efficiency, customer value, and organizational growth.

Participants will gain an understanding of the ITIL service management framework, key concepts of service value creation, and the principles that guide effective IT service delivery. The course also introduces the service value system, service value chain, and essential ITIL practices that help organizations improve service quality, manage risks, optimize resources, and deliver consistent value to customers and stakeholders.