The Customer Satisfaction and Complaint Management ISO 10002 (S&BP) course equips professionals with the knowledge and skills to implement effective customer satisfaction and complaint management systems in line with ISO 10002 standards. Participants will learn to design processes that handle complaints efficiently, improve service quality, and enhance customer trust and loyalty.

The course covers complaint handling principles, feedback analysis, continuous improvement, and compliance with ISO 10002 guidelines. By the end of the program, participants will be able to implement structured complaint management systems, monitor customer satisfaction, and ensure organizational responsiveness to customer needs.