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+234 806 726 9749
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Support:
(806) 726 9749
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Support:
(806) 726 9749
Contact Us

ITIL V4 Practitioner

ITIL V4

Information Technology Infrastructure Library ITIL® V4

The ITIL® V4 course introduces participants to the latest IT Service Management (ITSM) framework, covering processes, procedures, tasks, and checklists designed to deliver business value and maintain organizational competency. It helps participants understand the key concepts and best practices of the ITIL® 4 service lifecycle.

This course provides a comprehensive understanding of the ITIL® 4 Practitioner framework, including its core concepts, terminologies, and how ITIL® has evolved to embrace new technologies and operational processes. By the end of the program, participants will be able to apply ITIL® principles to improve service delivery, align IT with business strategy, and drive continuous improvement.

What You Will Learn

Foundations of ITIL® 4 and Value Co-Creation
Understand how ITIL® 4 enables a holistic approach to co-create value with customers and stakeholders through products and services. Learn the guiding principles that support strategy, continual improvement, and effective service delivery.

01

02

Service Management Dimensions and Modern Practices
Explore the four dimensions of Service Management to deliver balanced, integrated, and efficient services. Gain insight into key concepts from Lean, Agile, and DevOps, and see how they accelerate business value.
Evolving ITIL® Practitioner for Demand to Value
Discover how ITIL® 4 practitioner preserve the value of traditional ITIL processes while expanding into broader IT and service areas. Learn to integrate ITIL® 4 with emerging technologies and practices to ensure ongoing relevance and demand-to-value alignment.

03

Who should Attend?

Public and Private Sectors
NGOs
Government Structures
Administrators
Auditors
Service Suppliers

Frequently Asked Questions

When is the next class starting?
We run new training classes every month. Please check the schedule page for upcoming start dates.
What is the pass rate?
On average, the majority of our learners successfully pass their ITIL® V4 Practitioner Certification exam on the first attempt (based on previous training classes).
Do I get a certificate after completing the course?
Yes. Our Participants who complete the training and assessments will receive a certificate of completion, which can also be added to their resume and LinkedIn profile.
Do I get access to lab environments?
Yes. You will have access to hands-on labs, virtual machines, and real-world scenarios to practice and build confidence.
Will this course prepare me for certification?
Absolutely. The course is aligned with ITIL® V4 Practitioner certifications, giving you the knowledge and practical experience needed to succeed in the exams and in the workplace

Our Courses

AI
AWS & Oracle
Axelos/Peoplecert
EC-Council
GAQM
Microsoft
PECB
S&BP
VMEdu

Need Any Help

Need Any Help, Call Us 24/7 For Support

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+234 806 726 9749
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+233 24 454 6866
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ITIL V4

Information Technology Infrastructure Library ITIL® V4

The ITIL® V4 course introduces participants to the latest IT Service Management (ITSM) framework, covering processes, procedures, tasks, and checklists designed to deliver business value and maintain organizational competency. It helps participants understand the key concepts and best practices of the ITIL® 4 service lifecycle.

This course provides a comprehensive understanding of the ITIL® 4 framework, including its core concepts, terminologies, and how ITIL® has evolved to embrace new technologies and operational processes. By the end of the program, participants will be able to apply ITIL® principles to improve service delivery, align IT with business strategy, and drive continuous improvement.

What You Will Learn

Foundations of ITIL® 4 and Value Co-Creation
Understand how ITIL® 4 enables a holistic approach to co-create value with customers and stakeholders through products and services. Learn the guiding principles that support strategy, continual improvement, and effective service delivery.

01

02

Service Management Dimensions and Modern Practices
Explore the four dimensions of Service Management to deliver balanced, integrated, and efficient services. Gain insight into key concepts from Lean, Agile, and DevOps, and see how they accelerate business value.

03

Evolving ITIL® Practices for Demand to Value
Discover how ITIL® 4 practices preserve the value of traditional ITIL processes while expanding into broader IT and service areas. Learn to integrate ITIL® 4 with emerging technologies and practices to ensure ongoing relevance and demand-to-value alignment.

Who should Attend?

Public and Private Sectors
NGOs
Government Structures
Administrators
Auditors
Service Suppliers

Frequently Asked Questions

When is the next class starting?
We run new training classes every month. Please check the schedule page for upcoming start dates.
What is the pass rate?
On average, the majority of our learners successfully pass their ITIL® V4 Practitioner Certification exam on the first attempt (based on previous training classes).
Do I get a certificate after completing the course?
Yes. Our Participants who complete the training and assessments will receive a certificate of completion, which can also be added to their resume and LinkedIn profile.
Do I get access to lab environments?
Yes. You will have access to hands-on labs, virtual machines, and real-world scenarios to practice and build confidence.
Will this course prepare me for certification?
Absolutely. The course is aligned with ITIL® V4 Practitioner certifications, giving you the knowledge and practical experience needed to succeed in the exams and in the workplace
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