IT Service Management
ISO 20000 LA
IT Service Management ISO 20000 LA (ITSM) is a process-driven approach designed to align IT services with business needs while delivering measurable benefits to customers. By improving how organizations manage relationships, processes, people, and technologies, ITSM drives consistent, high-quality service delivery. The international standard ISO/IEC 20000-1 defines best practices and closely related processes that, when implemented together, ensure organizations deliver managed IT services of reliable and acceptable quality to their customers.
What You Will Learn
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Who should Attend?
Frequently Asked Questions
When is the next class starting?
We run new training classes every month. Please check the schedule page for upcoming start dates.
What is the pass rate?
On average, the majority of our learners successfully pass their ISO 20000 LA exam on the first attempt (based on previous training classes).
Do I get a certificate after completing the course?
Yes. Our Participants who complete the training and assessments will receive a certificate of completion, which can also be added to their resume and LinkedIn profile.
Do I get access to lab environments?
Yes. You will have access to hands-on labs, virtual machines, and real-world scenarios to practice and build confidence.
Will this course prepare me for certification?
Absolutely. The course is aligned with ISO 20000 LA certifications, giving you the knowledge and practical experience needed to succeed in the exams and in the workplace
Our Courses
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