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Contact Us

ISO 20000 LI

TH-ITSM-LI

IT Service Management
ISO 20000 LI

ISO/IEC 20000 is the globally recognized standard for IT Service Management (ITSM), designed to ensure organizations consistently deliver high-quality IT services. It defines the requirements for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS), focusing on efficiency, reliability, and customer satisfaction.

Unlike ITIL, which provides best practices and certifies individuals, ISO/IEC 20000 certifies entire organizations, demonstrating their capability to deliver IT services that meet agreed levels of quality and compliance. This standard also helps organizations align IT services with business objectives, reduce risks, and improve service delivery processes.

What You Will Learn

IT Service Management Fundamentals and ISO/IEC 20000 Requirements
Learn the purpose, scope, and requirements of ISO/IEC 20000-1:2018, plus key ITSMS principles and terminology. Understand how standardized service management enhances business efficiency and quality.

01

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Implementing and Managing a Service Management System (SMS)
Build practical skills to design and document an SMS, integrate processes, and lead implementation. Master the role of a lead implementer and the steps to execute ISO/IEC 20000-1:2018 effectively.
Auditing, Monitoring and Continual Improvement
Gain the knowledge to plan, conduct, and report internal ITSMS audits using ISO 19011:2018. Learn to evaluate performance, correct nonconformities, and drive continual improvement of IT service management.

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Who should Attend?

IT Service Managers
Information Security Managers
Management Representatives
IT Services Professionals
Implementation Personnel
Security Practitioners

Frequently Asked Questions

When is the next class starting?
We run new training classes every month. Please check the schedule page for upcoming start dates.
What is the pass rate?
On average, the majority of our learners successfully pass their ISO 20000 LI exam on the first attempt (based on previous training classes).
Do I get a certificate after completing the course?
Yes. Our Participants who complete the training and assessments will receive a certificate of completion, which can also be added to their resume and LinkedIn profile.
Do I get access to lab environments?
Yes. You will have access to hands-on labs, virtual machines, and real-world scenarios to practice and build confidence.
Will this course prepare me for certification?
Absolutely. The course is aligned with ISO 20000 LI certifications, giving you the knowledge and practical experience needed to succeed in the exams and in the workplace

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