BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Training Heights - ECPv6.15.11//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Training Heights
X-ORIGINAL-URL:https://trainingheights.com
X-WR-CALDESC:Events for Training Heights
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Africa/Lagos
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0100
TZNAME:WAT
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260505T000000
DTEND;TZID=Africa/Lagos:20260507T000000
DTSTAMP:20260426T144134
CREATED:20251015T100812Z
LAST-MODIFIED:20260409T103308Z
UID:5488-1777939200-1778112000@trainingheights.com
SUMMARY:ISO 20000 LI
DESCRIPTION:What You Will Learn\n\nIntroduction to ISO/IEC 20000 and IT Service Management (ITSM): Gain a deep understanding of ISO/IEC 20000\, the international standard for IT service management\, and learn how it supports the delivery of consistent\, efficient\, and high-quality IT services.\nISO/IEC 20000 Framework and Requirements: Explore the structure\, scope\, and requirements of the standard\, and understand how it aligns with organizational objectives\, customer satisfaction\, and continual improvement.\nPlanning a Service Management System (SMS): Learn how to define the scope\, policies\, and objectives of a Service Management System\, ensuring it is aligned with business strategy and stakeholder needs.\nImplementing the SMS: Master the process of implementing IT service management practices\, including change management\, incident management\, service continuity\, capacity management\, and service level management.\nRoles and Responsibilities in Implementation: Understand the roles of leadership\, service managers\, and implementation teams in establishing and maintaining an effective and compliant service management system.\nRisk Management and Continual Improvement: Develop the ability to identify\, assess\, and manage risks while embedding continual improvement practices to enhance service quality and organizational performance.\nPerformance Evaluation and Monitoring: Learn how to evaluate service performance through audits\, monitoring\, and measurement\, ensuring the SMS remains effective and aligned with ISO/IEC 20000 requirements.\nPreparing for Certification Audit: Gain the knowledge to prepare your organization for internal and external audits\, including documentation management\, evidence collection\, and corrective action planning.\nLead Implementer Competencies: Build leadership and project management skills to guide your organization through ISO/IEC 20000 implementation\, certification\, and ongoing service excellence.\n\n\n\n\n\n\nLimited Slots Available\nSecure your seat — limited availability \nWe keep class sizes small to ensure hands-on support and personalized feedback. \nSeats left: 12 \n📅 Happening on: May 05 – May 07\, 2026 \n⏳ Duration: 3days • Live
URL:https://trainingheights.com/event/iso-20000-li/
CATEGORIES:EC-Council
ATTACH;FMTTYPE=image/jpeg:https://trainingheights.com/wp-content/uploads/2025/10/ISO-20000-LI-New.jpg
END:VEVENT
END:VCALENDAR