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SUMMARY:ISO 20000 LI FOUNDATION
DESCRIPTION:What You Will Learn\n\nIntroduction to ISO/IEC 20000 and IT Service Management (ITSM): Gain an understanding of ISO/IEC 20000\, the international standard for IT service management\, and learn how it helps organizations deliver efficient\, reliable\, and quality IT services.\nOverview of the Service Management System (SMS): Understand the structure and requirements of a Service Management System (SMS)\, and how it integrates with organizational goals to improve customer satisfaction and service performance.\nPrinciples of IT Service Management: Explore the key principles behind ITSM such as service delivery\, continual improvement\, accountability\, and customer focus that support sustainable business operations.\nPlanning and Establishing an ISO 20000-Compliant SMS: Learn how to define scope\, develop policies\, identify service objectives\, and establish the framework required to implement an effective service management system.\nImplementing IT Service Management Processes: Gain insights into core ITSM processes like incident management\, problem management\, service continuity\, capacity management\, and service level management.\nRoles\, Responsibilities\, and Governance: Understand the roles and responsibilities of management\, service owners\, and support teams in maintaining and improving the SMS in line with ISO 20000 requirements.\nPerformance Evaluation and Continual Improvement: Learn how to monitor\, measure\, analyze\, and evaluate service performance\, and apply continual improvement techniques to enhance service quality and efficiency.\nAudit and Certification Preparation: Explore the audit process\, documentation requirements\, and steps involved in achieving ISO/IEC 20000 certification at the organizational level.\nFoundation and Lead Implementer Skills: Develop foundational knowledge and practical implementation skills to guide organizations through ISO 20000 adoption\, ensuring alignment with global best practices in IT service management.\n\n\n\n\n\n\nLimited Slots Available\nSecure your seat — limited availability \nWe keep class sizes small to ensure hands-on support and personalized feedback. \nSeats left: 12 \n📅 Happening on: Nov 06 – Nov 07\, 2025 \n⏳ Duration: 2days • Live
URL:https://trainingheights.com/event/iso-20000-li-foundation/
CATEGORIES:EC-Council
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